Frequently asked questions

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided tracking number on the carrier’s website.
 
How do I contact customer support?
You can contact our customer support team by email at ekakshgroup2023@gmail.com or by filling contact us form.
 
Is it safe to shop online with you?
Yes, we use industry-standard security measures to protect your personal information. Your payment information is encrypted and securely transmitted.
 
How do I create an account?
To create an account, simply click on the “Sign Up” button on our website and follow the on-screen instructions.
 
Can I order as a guest?
Yes, you can place an order as a guest without creating an account.
 
What happens if my order is damaged in transit?
If your order arrives damaged, please contact our customer support team immediately. We will assist you with a replacement or refund. Refer Our Return & Refund Policy for Details.