Shipping Policy

Thank you for visiting Chill Bounce! We are dedicated to providing a seamless and efficient shipping experience. Below is our Shipping Policy, detailing the terms and conditions related to your orders.

Processing Time

Orders are processed and dispatched within 2-3 business days (excluding weekends and holidays) upon payment confirmation. During peak seasons or promotional events, processing times may be slightly longer. We will notify you in case of significant delays.

Shipping Methods & Delivery Times

We aim to deliver your orders promptly, typically within 2-5 business days, depending on your shipping method and location.

  • Standard Shipping: Estimated delivery within 2-5 business days (where available).
  • Expedited Shipping: For quicker delivery, targeting the faster end of the 2-5 day window (if offered).
  • India Post: For pin codes not serviced by other couriers, we use India Post. Delivery timelines for India Post may vary from 3-15 business days.

Please Note: Delivery times are estimates and not guaranteed. Delays may occur due to:

  • Your pin code or shipping destination.
  • Weather or natural conditions.
  • Carrier-specific issues.

Important Information About India Post

  • Tracking Limitations: India Post does not provide detailed end-to-end tracking information.
  • No Claims Policy: Claims for lost, undelivered, or proof of delivery (POD) are not accepted for India Post shipments.
  • Acknowledgment: By opting for India Post shipping, you acknowledge and accept these limitations.

Undelivered Shipments

If your order cannot be delivered due to:

  • An incorrect address provided.
  • The recipient being unavailable.
  • Issues faced by the courier service.

The shipment may be returned to us. In such cases, we will contact you to arrange a reshipment (additional charges may apply) or offer a refund for the product cost (excluding the original shipping fee).

Shipping Costs

Shipping costs are calculated based on:

  • The weight and size of the package.
  • Your shipping destination (pin code).
  • The selected shipping method.

Shipping charges will be displayed at checkout before you confirm your purchase. Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website.

Order Tracking

Once your order is shipped, we will send you a confirmation email with a tracking number (if available). You can use this number to track your shipment on the courier’s website.
Note: Tracking details for India Post shipments may be limited as outlined above.

Shipping Restrictions

  • We currently ship across India only.
  • International shipping is not available at this time.
  • Certain products may have restrictions due to size, weight, or legal regulations. Any such limitations will be noted on the product page.

Policy Updates

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page for your reference.

Thank you for choosing Chill Bounce. We’re committed to delivering your favorite products with care and efficiency!